Our Work
AI Adoption and Automation Tooling for Internal Operations
We inventoried siloed back-office work and streamlined it with generative AI and automation tooling.
- Client
- Sample Solutions Co. / サンプルソリューションズ株式会社
- Industry
- B2B and back office
- Services used
- AI Consulting, Automation & Internal Tools
01 Challenge
Routine work such as inquiry handling, document creation, and data aggregation consumed time and concentrated on individuals. The team wanted AI but worried whether it could be shaped into something the floor would actually use.
02 Approach
We started by inventorying the work and prioritizing where to begin by impact and cost. Putting fit with frontline operations first, we designed an internal AI chatbot and automation workflows.
03 Solution
We built an internal AI chatbot with knowledge search and workflows that automate routine tasks. We drove adoption with usage guidelines and training, and keep improving from usage data.
Results
- -50% Hours on target tasks
- -60% Inquiry handling time
- +140% Tool adoption rate
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